Return & Refund Policy

At Cordestitch, we take pride in providing high-quality, customized apparel and services tailored to your specific requirements. Since most of our products are made-to-order, we maintain strict guidelines regarding returns, refunds, and cancellations to ensure fairness and clarity for both parties.

• As our products are customized to client specifications, we do not accept returns, exchanges, or refunds once an order is confirmed and production has commenced.
• This policy is in place as customized goods cannot be resold or reused.

• All claims must be raised within 7 days of delivery of the product.
• The customer must provide clear photographic or videographic evidence of the defect/error to support the claim during unboxing of the product itself.
• Once verified by our quality assurance team, Cordestitch will initiate the corrective action.
• Claims raised after the 7-day window will not be entertained.

• Cancellations are permitted only before the production process begins.
• Once production starts, cancellations will not be accepted under any circumstances, as raw materials and resources are allocated immediately.
• Refunds for valid cancellations will be processed within 7–10 business days to the original mode of payment.

• Customized products made as per client specifications.
• Products damaged due to mishandling, improper washing, or external factors not attributable to Cordestitch.
• Orders where the issue reported does not meet the exception criteria outlined above.

Cordestitch reserves the right to make the final decision regarding approval or rejection of claims based on the evidence provided and internal review.